Frequently Asked Questions


HOW LONG DOES IT TAKE FOR MY ORDER TO BE PROCESSED??

From the time your order is placed and the date when you or your customer receives it, there are two processes to consider.

Fulfillment: Standard fulfillment time is 2-7 business days. Once your order has been fulfilled and left our building you will receive notification with shipping information if applicable.  Depending on the circumstances and inventory levels, it may take longer than usual. Don’t fret

WHAT TRACKING OPTIONS ARE THERE?

All orders delivered within the United States by USPS have full tracking available!. For international orders, full tracking will only be available when sent via International Priority – which costs a bit more.

MY ORDER HAS BEEN SENT, WHY DON'T I SEE THE TRACKING INFO??

Your order has been sent; however, it can take up to 48 hours for tracking info to show up in the USPS system. You may want to let your customers know in your shipping emails to minimize confusion.

WHY AM I BEING CHARGED TAX FOR ALL CALIFORNIA ORDERS??

We are located in California. This means we are required by law to tax all orders shipped to California,

HOW DO I KNOW I CHOSE THE RIGHT SIZE?

Ordering things online can be scary! Don’t worry. Check our size chart to find your best possible fit. We measured about a hundred people, asked them what size fit them best, and mapped their measurements to their size preference.

WHY ARE SOME PRODUCTS DIFFERENT PRICES?

We believe that featured artists know the value of their work and should have the freedom to set their own royalty rate. We add this royalty to our set production cost to determine the retail price. When you buy products, the royalty goes directly to the artist who designed them.

DOES FEDEX SHIP TO P.O. BOXES??

They don’t ship to US based PO Boxes, but will ship to some international PO Boxes. We will not refund a FedEx shipping rate if a US based PO box is entered.

I HAVE A QUESTION YOU DIDN'T ANSWER HERE.

Ooo, we love challenges! Email adinkrastitch@yaho.com with all creative customer questions.